The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / by Reza Soudagar, Vinay Iyer, Volker Hildebrand.

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Material type: Text

TextPublication details: New York : McGraw-Hill, c2012.Description: xxvi, 292 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.335 .S63 2012 (Browse shelf(Opens below))	Available		10085607

Includes bibliographical references and index.

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