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Service Breakthroughs: changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart

By: Contributor(s): Material type: TextTextPublication details: New York : Free Press ; Toronto : Collier Macmillan, 1990Description: xii, 306 p. : ill. ; 24 cmISBN:
  • 141657686X
  • 9781416576860
Subject(s):
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota DEFAULT Kampus Kota Open Shelf HF5415.5 .H43 1990 OS (Browse shelf(Opens below)) Available 10028559

Fakulti Keusahawanan Dan Perniagaan.

Includes bibliographical references (p. 279-293) and index

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