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	1.	The Routledge companion to performance management and control / edited by Elaine Harris. by Harris, Elaine Pamela Series: Routledge companions in business, management and accounting Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : Routledge, Taylor & Francis Group, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.P35 R68 2018. Place hold
	2.	Customer service a practical approach Elaine K. Harris by Harris, Elaine K Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J Pearson Prentice Hall c2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .H37 2007 OS. Place hold
	3.	Strategic project risk appraisal and management / Elaine Harris. by Harris, Elaine Series: Advances in project management Material type: Text; Format: print Publication details: Farnham, England ; Burlington, VT : Gower, c2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD61 .H337 2009, ... Not available: UMK Kampus Kota: In Processing(Cataloging) (1). Place hold
	4.	Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 6th ed. Material type: Text; Format: print Publication details: Boston : Pearson, c2013 Availability: Items available for loan: UMK Kampus Jeli (1)Call number: HF5415.5 .H38 2013. UMK Kampus Kota (1)Call number: HF5415.5 .H38 2013. Place hold

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