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	1.	Customer loyalty : how to earn it, how to keep it by Griffin, Jill Edition: New and rev. ed. Material type: Text; Format: print ; Literary form: Not fiction Language: E Publication details: San Francisco : Jossey-Bass, c2002. 2002 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .G75 2002, ... Place hold
	2.	Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin. by Griffin, Jill Material type: Text; Format: print Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G75 2009 OS. Place hold

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