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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
Material type: Text Text; Format: print
Publication details: New York : AMACOM, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G672 2009 OS.

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Customer experience 3.0 : high-profit strategies in the age of techno service / John A. Goodman by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : American Management Association, 2014
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G66 2014.

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