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	1.	Six Sigma for transactions and service / Parveen S. Goel ... [et al.]. by Goel, Parveen S, 1967- Series: Six sigma operational methods series Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2005 Availability: Not available: UMK Kampus Kota: Damaged (1).
	2.	Six sigma for transactions and service / Parveen S. Goel ... [et al.]. by Goel, Parveen S, 1967- Series: Six sigma operational methods series Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TS156.8 .T73 2005. Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: TS156.8 .T73 2005 REF. Place hold

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