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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by
Edition: Completely rev. and expanded.
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G44 2009 OS.

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2.
Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by
Edition: Completely rev. and expanded.
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G44 2009 OS.

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