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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.

By: Contributor(s): Material type: TextTextPublication details: Boston, Mass. : Harvard Business Review Press, c2012.Description: x, 247 p. : ill.; 24 cmISBN:
  • 9781422133316
Subject(s):
Contents:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota FKP Kampus Kota Open Shelf HF5415.5 .F728 2012 (Browse shelf(Opens below)) Available 10077119

Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.

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