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1.
Service Management : Operations, Strategy, And Information Technology / Sanjeev Bordoloi,James A. Fitzsimmons and Mona J. Fitzsimmons. by
Edition: Ninth Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boston, Mass. : McGraw-Hill/Irwin, 2019Copyright date: ©2019
Availability: Items available for loan: UMK Kampus Kota (9)Call number: HD9980.5 .B67 2019, ...

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2.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 6th ed.
Material type: Text Text; Format: print
Publication details: Boston : McGraw-Hill/Irwin, c2008
Availability: Items available for loan: UMK Kampus Kota (3)Call number: HD9980.5 .F549 2008 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .F549 2008 REF.

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3.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 6th ed.
Material type: Text Text; Format: print
Publication details: Boston : McGraw-Hill/Irwin, c2008
Availability: Items available for loan: UMK Kampus Kota (3)Call number: HD9980.5 .F549 2008 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .F549 2008 REF.

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4.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Series: The McGraw-Hill/Irwin series operations and decision sciences
Edition: 8th ed.
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill, 2014
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .F549 2014.

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