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1.
Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Routledge, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .E28 2009 OS.

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Involving customers in new service development / editors, Bo Edvardsson ... [et al.]. by Series: Series on technology management ; v. 11
Material type: Text Text; Format: print
Publication details: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.153 .I586 2006.

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