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The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase.

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, [2013]Description: xvi, 223 p .: ill .; 24 cmISBN:
  • 9780071809931.
Subject(s):
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Bachok UMK Kampus Bachok GENERAL Kampus Bachok Open Shelf Level 1 HF5415.5 .D175 2013 (Browse shelf(Opens below)) Available 10360041
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota FKP Kampus Kota Open Shelf HF5415.5 .D175 2013 (Browse shelf(Opens below)) Available 10088350
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota DEFAULT Kampus Kota Open Shelf HF5415.5 .D175 2013 (Browse shelf(Opens below)) Available 10089837

Includes bibliographical references and index

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