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	1.	Lead with your customer : transforming culture and brand into world-class excellence / Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell. by Jones, Mark David Cockerell, Lee Kober, J. Jeff Material type: Text; Format: print Publication details: Alexandria, Va. : ASTD Press, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .J66 2010 OS. Place hold
	2.	The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. by Cockerell, Lee Material type: Text; Format: print Publication details: New York : Crown Business, [2013] Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C583 2013. Place hold
	3.	Creating Magic by Cockerell Lee Material type: Text; Format: print Publication details: Random House Availability: No items available.

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