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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Contributor(s): Material type: TextTextPublication details: Harlow : Financial Times Prentice Hall, c2008.Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN:
  • 9781405847322
Subject(s):
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota DEFAULT Kampus Kota Open Shelf HD9980.5 .J647 2008 OS (Browse shelf(Opens below)) Available 10052850

Fakulti Keusahawanan dan Perniagaan.

Includes bibliographical references and index.

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