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	1.	Total quality management / Dale H. Besterfield ... [et al.]. by Besterfield, Dale H Edition: 3rd ed. Material type: Text; Format: print Publication details: Upper Saddle River, N.J. : Prentice Hall, 2003 Availability: Not available: UMK Kampus Kota: Damaged (1). UMK Kampus Kota: In Processing(Cataloging) (2).
	2.	Quality control / Dale H. Besterfield. by Besterfield, Dale H Edition: 8th ed. Material type: Text; Format: print Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009 Availability: Items available for loan: UMK Kampus Jeli (1)Call number: TS156 .B47 2009 OS. UMK Kampus Kota (1)Call number: TS156 .B47 2009 OS. Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: TS156 .B47 2009 REF. Place hold
	3.	Quality improvement / Dale H. Besterfield. by Besterfield, Dale H Edition: 9th ed. Material type: Text; Format: print Publication details: Upper Saddle River, N.J. : Prentice Hall, c2013 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TS156 .B47 2013. Place hold

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