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1.
Process management : a guide for the design of business processes / Jörg Becker, Martin Kugler, Michael Rosemann, editors. by
Material type: Text Text; Format: print
Publication details: Springer-Verlag, Berlin, Heidelberg ; New York : Springer, c2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD31 .P756 2011 OS.

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Modernizing processes in public administrations : process management in the age of e-government and new public management / Jörg Becker, Lars Algermissen, Thorsten Falk. by Series: BPM competence
Material type: Text Text; Format: print
Publication details: Heidelberg ; New York : Springer, c2012
Availability: Items available for loan: UMK Kampus Kota (1)Call number: JF1351 .B42 2012.

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