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1.
Relationship marketing : a consumer experience approach / Steve Baron, Tony Conway, Gary Warnaby. by Series: Advanced marketing series (Los Angeles, Calif.)
Material type: Text Text; Format: print
Publication details: London ; Thousan Oaks, Calif. : SAGE, 2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .B376 2010 OS.

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2.
Service marketing / edited by Steve Baron. by Series: Sage library in marketing
Material type: Text Text; Format: print
Publication details: Los Angeles : SAGE, 2010
Availability: Items available for reference: UMK Kampus Kota: Not for loan (4)Call number: HD9980.5 .S425 2010 REF, ...

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