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	1.	How to manage performance : 24 lessons for improving performance / Robert Bacal. by Bacal, Robert Series: McGraw-Hill professional education Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2004 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5 .P35 B33 2004. Not available: UMK Kampus Kota: Damaged (1). Place hold
	2.	Perfect phrases for managing your small business / Robert Bacal, Nancy Moore. by Bacal, Robert Moore, Nancy Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD62.7 .B29 2009, ... Place hold
	3.	Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B32 2005 OS. Place hold
	4.	The complete book of perfect phrases for high-performing sales professionals / William T. Brooks, Robert Bacal. by Brooks, William T, 1945- Bacal, Robert Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.25 .B245 2010. Not available: UMK Kampus Kota: Damaged (1). Place hold

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