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1.
Beyond six sigma : profitable growth throuth customer value creation / Gary A. Plaster, Jerry D. Alderman. by
Material type: Text Text; Format: print
Publisher: Hoboken, N.J. : J. Wiley & Sons, c2006
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD62.15 .P55 2006, ...

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2.
Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : Wiley, c2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .P544 2010 OS.

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