Results of search for 'ccl=su:"Customer relations "'

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	81.	Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by Gee, Val Gee, Jeff Edition: Completely rev. and expanded. Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G44 2009 OS. Place hold
	82.	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print Publication details: New York : AMACOM, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G672 2009 OS. Place hold
	83.	The customer signs your paycheck / Frank Cooper. by Cooper, Frank (Frank J.), 1938- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C664 2010 OS. Place hold
	84.	eMarketing strategies for the complex sale / Ardath Albee. by Albee, Ardath Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.1265 .A413 2010 OS. Place hold
	85.	The customer signs your paycheck / Frank Cooper. by Cooper, Frank (Frank J.), 1938- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C664 2010 OS. Place hold
	86.	101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate. by Thomas, Ann, 1951- Applegate, Jill Performance Research Associates Material type: Text; Format: print Publication details: New York : American Management Association, c2009 Other title: One hundred one activities for delivering knock your socks off service Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .T477 2009 OS. Place hold
	87.	Programming Microsoft Dynamics CRM 4.0 [electronic resource] / Jim Steger ... [et al.] by Steger, Jim Material type: Text; Format: print Publication details: Redmond, Wash. : Microsoft Press, c2009 In: Safari books online Availability: Not available: UMK Kampus Kota: Damaged (1).
	88.	Working with Microsoft Dynamics CRM 4.0 / Jim Steger, Mike Snyder. by Steger, Jim Snyder, Mike Edition: 2nd ed. Material type: Text; Format: print Publication details: Redmond, Wash. : Microsoft Press, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S62 2008 OS. Place hold
	89.	CIM coursebook : delivering customer value through marketing / edited by Colin Linton ; and authored by Ray Donnelly. by Donnelly, Ray Linton, Colin Chartered Institute of Marketing Series: The official CIM coursebook Material type: Text; Format: print Publication details: Oxford, UK ; Burlington, MA : Butterworth-Heinemann, 2009 Other title: Chartered Institute of Marketing coursebook. Delivering customer value through marketing Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.13 .D66 2009 OS. Place hold
	90.	Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don Rogers, Martha, 1952- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, c2004 Availability: Not available: UMK Kampus Kota: Damaged (1).
	91.	Customer knowledge management : people, processes, and technology / Minwir Al-Shammari. by Al-Shammari, Minwir, 1962- Material type: Text; Format: print Publication details: Hershey, PA : Information Science Reference, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .A424 2009 OS. Place hold
	92.	Social media 101 : tactics and tips to develop your business online / Chris Brogan. by Brogan, Chris Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .B758 2010 OS. Place hold
	93.	The relationship revolution : closing the customer promise gap / Larry Hochman. by Hochman, larry Material type: Text; Format: print Publication details: Chichester, U.K. : Wiley, 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .H63 2010 OS. Place hold
	94.	Engage! : the complete guide for brands and businesses to build, cultivate, and measure success in the new web / Brian Solis. by Solis, Brian Material type: Text; Format: print Publication details: Hoboken, N.J. : John Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .S65 2010 OS. Place hold
	95.	Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe. by Jaffe, Joseph, 1970- Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .J33 2010, ... Place hold
	96.	Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni. by Lencioni, Patrick, 1965- Material type: Text; Format: print Publication details: San Francisco, CA : Jossey-Bass, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .L46 2010 OS. Place hold
	97.	Data mining techniques in CRM : inside customer segmentation / Konstantinos Tsiptsis, Antonios Chorianopoulos. by Tsiptsis, Konstantinos Chorianopoulos, Antonios Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex, U.K. : Wiley, 2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .T836 2009 OS. Place hold
	98.	Customer relationship management : a global perspective / by Gerhard Raab ... [et al.]. by Raab, Gerhard Material type: Text; Format: print Publication details: Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C87 2008 OS. Place hold
	99.	Client-consultant collaboration : coping with complexity and change / edited by Anthony F. Buono, Flemming Poulfelt. by Buono, Anthony F Poulfelt, Flemming Material type: Text; Format: print Publication details: Charlotte, NC : Information Age Pub., c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD69.C6 C537 2009 OS. Place hold
	100.	Managing customer value: one stage at a time / Dilip Soman, Sara N-Marandi. by Soman, Dilip N-Marandi, Sara Material type: Text; Format: print Publication details: Singapore ; Hackensack, NJ : World Scientific Pub., c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S67 2010 OS. Place hold

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