Results of search for 'ccl=su:"Service industries "'

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	61.	New methods of competing in the global marketplace : critical success factors from service and manufacturing / Richard E. Crandall and William R. Crandall. by Crandall, Richard E, 1930- Crandall, William, 1956- Series: Series on resource management Material type: Text; Format: print Publication details: Boca Raton, FL : CRC Press/Taylor & Francis Group, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD31 .C687 2008. Not available: UMK Kampus Kota: Damaged (1). Place hold
	62.	Cost accounting for service industries / Abadan Jasmon, Zulkifflee Mohamed by Jasmon, Adaman Zulkifflee Mohamed Material type: Text; Format: print Publication details: Petaling Jaya : Pearson Malaysia, 2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5686 .J376 2009 OS. Place hold
	63.	Transactional Six sigma for green belts : maximizing service and manufacturing processes / Samuel E. Windsor. by Windsor, Samuel E, 1962- Material type: Text; Format: print Publication details: Milwaukee, Wis. : ASQ Quality Press, c2006 Other title: Maximizing service and manufacturing processes Availability: Not available: UMK Kampus Kota: Damaged (1).
	64.	202 services you can sell for big profits! / James Stephenson. by Stephenson, James, 1966- Material type: Text; Format: print Publication details: Irvine, CA : Entrepreneur Media, c2005 Other title: Two hundred two services you can sell for big profits Availability: Not available: UMK Kampus Kota: Damaged (1).
	65.	Info millions : how to turn what you already know about your work, hobby, or personal interests into - / by Bob Serling. by Serling, Bob Material type: Text; Format: print ; Literary form: Not fiction Publication details: Subang Jaya, Selangor : August Pub., 2006 Availability: Not available: UMK Kampus Kota: Damaged (1).
	66.	Selling professional services to the Fortune 500 / Gary S. Luefschuetz. by Luefschuetz, Gary S Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD8038.U5 L84 2010 REF.
	67.	Services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson. by Hoffman, K. Douglas Bateson, John E. G Hoffman, K. Douglas. Essentials of services marketing Edition: 3rd ed. Material type: Text; Format: print Publication details: Mason, OH : Thomson /South-Western, c2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .H644 2009 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .H644 2006 REF. Place hold
	68.	No cover image available Operations management [videorecording] : a case study of a hotel. Material type: Film; Format: electronic ; Type of visual material: videorecording Publication details: Bendigo, Vic. : Video Education Australasia, 2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.13 .O64 2009 AV. Place hold
	69.	Selling professional services to the Fortune 500 / Gary S. Luefschuetz. by Luefschuetz, Gary S Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Not available: UMK Kampus Kota: Damaged (1).
	70.	Selling professional services to the Fortune 500 / Gary S. Luefschuetz. by Luefschuetz, Gary S Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD8038.U5 L84 2010. Not available: UMK Kampus Kota: Damaged (1). Place hold
	71.	Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / Gerald M. Taylor. by Taylor, Gerald M Material type: Text; Format: print Publication details: Ft. Lauderdale, Fla. : J. Ross Pub., c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .T39 2009 OS. Place hold
	72.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Berry, Leonard L, 1942- Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press 1990 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .Z45 1990. Not available: UMK Kampus Kota: Damaged (1). UMK Kampus Kota: In Processing(Cataloging) (1). Place hold
	73.	Six steps to creating profit : a guide for small and mid-sized service-based businesses / Patricia Sigmon. by Sigmon, Patricia Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HB601 .S54 2010 OS, ... Place hold
	74.	Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist. by Edvardsson, Bo, 1952 Enquist, Bo Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Routledge, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .E28 2009 OS. Place hold
	75.	The handbook of innovation and services : a multi-disciplinary perspective / edited by F. Gallouj, F. Djellal, C. Gallouj. by Djellal, Faridah Gallouj, Camal Gallouj, Faïz Series: Elgar original reference Material type: Text; Format: print Publication details: Cheltenham : Edward Elgar, c2010 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .H36 2010 OS, ... Place hold
	76.	Managing service firms : the power of managerial marketing / Per Skålén. by Skålén, Per Series: Routledge interpretive marketing research ; 11 \| Routledge interpretive marketing research series ; 11. Material type: Text; Format: print Publication details: New York : Routledge, 2010 Availability: Items available for loan: UMK Kampus Kota (3)Call number: HD9980.5 .S55 2010 OS, ... Place hold
	77.	Handbook of service science / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer. by Kieliszewski, Cheryl A.Spohrer, James C Maglio, Paul P Series: Service science. Research and innovation in the service economy Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Springer, 2010 Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .H236 2010 REF.
	78.	The handbook of innovation and services : a multi-disciplinary perspective / edited by Faïz Gallouj, Faridah Djellal. by Djellal, Faridah Gallouj, Faïz Series: Elgar original reference Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham, UK ; Northampton, MA : Edward Elgar, c2010 Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .H36 2010 REF.
	79.	Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- Clark, Graham, 1949- Edition: 3rd ed. Material type: Text; Format: print Publication details: Harlow : Financial Times Prentice Hall, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .J647 2008 OS. Place hold
	80.	Quality : a critical introduction / John L.W. Beckford. Edition: 3rd ed. Material type: Text; Format: print Publication details: New York, NY : Routledge, 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD62.15 .B433 2010. Place hold

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