Results of search for 'ccl=su:"Service industries "'

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	41.	No cover image available The management of service operations / J. Nevan Wright and Peter Race.. by Wright, J. Nevan Race, Peter Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: United Kingdom : Thomson, 2004 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9981.5 W75 2004 OS. Place hold
	42.	Professional services marketing : how the best firms build premier brands, thriving lead generation engines, and cultures of business development success / Mike Schultz, John E. Doerr. by Schultz, Mike, 1974- Doerr, John E Material type: Text; Format: print Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .S38 2009 OS. Place hold
	43.	Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson. by Bell, Chip R Patterson, John R. (John Rice), 1951- Material type: Text; Format: print Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B438 2009 OS. Place hold
	44.	The economics of services : development and policy / Jan Owen Jansson. by Jansson, Jan Owen Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cheltenham, UK ; : E. Elgar, c2006 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .J36 2006 OS. Place hold
	45.	Hospitality management : strategy and operations / Lyyn Van Der Wagen,Anne Goonetilleke. by Van Der Wagen, Lynn Goonetilleke, Anne Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Frenchs Forest NSW : Pearson Education, 2008 Availability: Not available: UMK Kampus Kota: Damaged (1).
	46.	Services marketing in Asia : managing people, technology, and strategy / Christopher Lovelock ... [et al.]. by Lovelock, Christopher Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Prentice Hall, 2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9987 .A2 S47 2005 OS. Not available: UMK Kampus Kota: Damaged (1). Place hold
	47.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Availability: Not available: UMK Kampus Kota: Damaged (1). UMK Kampus Kota: In Processing(Cataloging) (1).
	48.	Services marketing in Asia : a case book / Jochen Wirtz, Christopher Lovelock. by Wirtz, Jochen Lovelock, Christopher H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Pearson/Prentice Hall, 2005 Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD997 .A2 W57 2005 REF.
	49.	Managing services / edited by Alan Nankervis. by Nankervis, Alan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge : Cambridge University Press, 2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .M344 2005 OS. Place hold
	50.	The management of service operations / J. Nevan Wright and Peter Race. by Wright, J. Nevan Race, Peter Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Thomson Learning, 2004 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD 9980.5 .W75 2004 OS. Place hold
	51.	Strategic service management : a guide into different models, theories and concepts / Aart P.J. Goud, Bettie M.J. Goud. by Goud, Aart P.J., Drs Goud, Bettie M.J Material type: Text; Format: print Publication details: Netherlands : Wolters-Noordhoff Groningen/Houten, c2004 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .G68 2004 OS, ... Place hold
	52.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A [author. ] Bitner, Mary Jo [author. ] Gremler, Dwayne D [author. ] Edition: Fifth Edition. Material type: Text; Format: print Publisher: Boston : McGraw-Hill Irwin, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .Z45 2009 OS. Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HD9980.5 .Z45 2009 REF. Place hold
	53.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed. Material type: Text; Format: print Publication details: Boston : McGraw-Hill/Irwin, c2008 Availability: Items available for loan: UMK Kampus Kota (3)Call number: HD9980.5 .F549 2008 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .F549 2008 REF. Place hold
	54.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed. Material type: Text; Format: print Publication details: Boston : McGraw-Hill/Irwin, c2008 Availability: Items available for loan: UMK Kampus Kota (3)Call number: HD9980.5 .F549 2008 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .F549 2008 REF. Place hold
	55.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen, Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print Publication details: Upper Saddle River, N.J. : Pearson.Prentice Hall, c2007 Availability: Items available for loan: UMK Kampus Jeli (1)Call number: HF5515.13 .L69 2007 OS. Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HF5515.13 .L69 2007 REF. Place hold
	56.	Essential of services marketing / Christopher H. Lovelock, Jochen Wirtz, Patricia Chew by Lovelock, Christopher H Chew, Patricia Wirtz, Jochen Material type: Text; Format: print Publication details: Singapore : Prentice Hall, c2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .L68 2009 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .L68 2009 REF. Place hold
	57.	Pricing with confidence : 10 ways to stop leaving money on the table / Reed K. Holden, Mark R. Burton. by Holden, Reed K Burton, Mark R, 1965- Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5416.5 .H647 2008. Place hold
	58.	Marketing the professional services firm : applying the principles and the science of marketing to the professions / Laurie Young. by Young, Laurie, 1955- Material type: Text; Format: print Publication details: Chichester, West Sussex, England Hoboken, NJ : John Wiley & Sons, Inc., c2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9981.5 .Y68 2005. Not available: UMK Kampus Kota: Damaged (1). Place hold
	59.	Design for six sigma for service / Kai Yang. by Yang, Kai Series: Six sigma operational methods series Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2005 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .Y36 2005, ... Not available: UMK Kampus Bachok: In Processing(Cataloging) (1). Place hold
	60.	Quality : a critical introduction / John L.W. Beckford. by Beckford, John, 1958- Edition: 3rd ed. Material type: Text; Format: print Publication details: New York, NY : Routledge, 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD62.15 .B433 2010. Place hold

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