Results of search for 'ccl=su:"Customer services"'

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	21.	No cover image available PANDUAN UNTUK KEBERKESANAN: AMALAN YANG BERKESAN DAN TEKNIK PERADABAN = GUIDELINES FOR IMPACT : IMPRESSION MAKING PRACTICE AND COURTESY TECHNIQUES. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Kuala Lumpur: Sistem Penerbangan Malaysia, 1999Copyright date: ©1999 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .P36 1999. Place hold
	22.	No cover image available Bangalore tiger: how indian tech upstart wipro is rewriting the rules of global competition / Steve Hamm. by Hamm, Steve [author.] Material type: Text; Format: print ; Literary form: Not fiction Language: E Publisher: New York, McGraw-Hill, 2006 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD2900.12.W56 H35 2006. Place hold
	23.	Implementing CRM:from technology to knowledge by Finnegan, Jeese Willcocks, Leslie P Material type: Text; Format: print ; Literary form: Not fiction Language: E Publication details: John Wiley & Sons, USA 2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .F563 2007. Place hold
	24.	Service management and marketing : customer management in service competition / Christian Grnroos. by Grönroos, Christian, 1947- Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : J. Wiley & Sons, c2007 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .G776 2007, ... Place hold
	25.	The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy. by Spector, Robert, 1947- McCarthy, Patrick D Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2005 Availability: Not available: UMK Kampus Kota: Damaged (1).
	26.	Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. by Ford, Robert C. (Robert Clayton), 1945- Heaton, Cherrill P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Albany, NY : Delmar/Thomson Learning, c1999 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TX911.3.C8 F67 1999 OS. Place hold
	27.	The service consultant : working in an automotive facility / Ron Garner, C. William Garner. by Garner, Ronald A, 1966- Garner, C. William Material type: Text; Format: print ; Literary form: Not fiction Publication details: Clifton Park, NJ : Thomson Delmar Learning, 2005 Availability: Not available: UMK Kampus Kota: Damaged (1).
	28.	Applying Sun Tzu's Art of war in customer service / Khoo Kheng-Hor. by Khoo, Kheng-Hor, 1956- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Selangor : Pelanduk Publications, 2002 Other title: Art of war in customer service. Sun Tzu's Art of war in customer service. Availability: Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HF5415.5 . K46 2002 SP.
	29.	How Toyota became #1 : leadership lessons from the world's greatest car company / David Magee. by Magee, David, 1965- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Portfolio, 2007 Availability: Not available: UMK Kampus Kota: Damaged (1).
	30.	Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Paul B. Brown. by Sewell, Carl Brown, Paul B Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Doubleday, c1990 Availability: Not available: UMK Kampus Kota: Damaged (1).
	31.	Customer loyalty : how to earn it, how to keep it by Griffin, Jill Edition: New and rev. ed. Material type: Text; Format: print ; Literary form: Not fiction Language: E Publication details: San Francisco : Jossey-Bass, c2002. 2002 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .G75 2002, ... Place hold
	32.	Selling luxury : connect with affluent customers, create an atmosphere of beauty and impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands / Robin Lent and Genevieve Tour. by Lent, Robin Tour, Genevieve Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .L455 2009 OS. Place hold
	33.	Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson. by Bell, Chip R Patterson, John R. (John Rice), 1951- Material type: Text; Format: print Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B438 2009 OS. Place hold
	34.	Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail. by Rahmat Ismail Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Utusan Pub. & Dist, 2001 Availability: Not available: UMK Kampus Kota: Damaged (1).
	35.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Availability: Not available: UMK Kampus Kota: Damaged (1). UMK Kampus Kota: In Processing(Cataloging) (1).
	36.	Customer service training / Maxine Kamin. by Kamin, Maxine Series: ASTD trainer's workshop series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Alexandria, VA : ASTD, c2002 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .K36 2002, ... Place hold
	37.	Customer service intelligence : perspectives for human resources and training / Lynn Van Der Wagen. by Van Der Wagen, Lynn Material type: Text; Format: print ; Literary form: Not fiction Publication details: Burlington, MA : Butterworth-Heinemann, 2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .V354 2008. Not available: UMK Kampus Kota: Damaged (1). Place hold
	38.	Supply chain management : strategy, planning, and operation Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Prentice Hall, c2010 Availability: Items available for loan: UMK Kampus Kota (4)Call number: HF5415.13 .C533 2010 OS, ... Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HF5415.13 .C533 2010 REF. Place hold
	39.	Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber. by Tisch, Jonathan M Material type: Text; Format: print Publication details: Hoboken, N.J. : Chichester : John Wiley ; John Wiley [distributor], c2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TX911.3.C8 T57 2007. Place hold
	40.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A [author. ] Bitner, Mary Jo [author. ] Gremler, Dwayne D [author. ] Edition: Fifth Edition. Material type: Text; Format: print Publisher: Boston : McGraw-Hill Irwin, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .Z45 2009 OS. Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HD9980.5 .Z45 2009 REF. Place hold

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