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21.
Autism Friendly Business : Serving Neurodiverse Customers / Jennifer Percival by Series: Autism Friendly
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Productivity Press, 2024Copyright date: ©2024
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HV3004 .P47 2024.

22.
Agile Sales : Delivering Customer Journeys of Value and Delight / authored by Brad Jeavons ; edited by Emily Jeavons. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York, NY : Routledge, Taylor & Francis Group, 2020Copyright date: ©2020
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.25 .J43 2020.

23.
Excellence in managing worldwide customer relationships / Thomas A. Cook. by Series:
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton : CRC Taylor & Francis Group, 2017
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C66 2017.

24.
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2013
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .L57 2013.

25.
Customer relationship management : the foundation of contemporary marketing strategy / Roger J. Baran and Robert J. Galka. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Routledge, Taylor & Francis Group, 2017
Other title:
  • CRM.
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .B37 2017.

26.
ENGAGING THE HEART IN BUSINESS : A Revolutionary Market Approach Based on Love / Alice Alessandri and Alberto Aleo. by Series:
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415 .A44 2021.

27.
Driving Consumer Engagement in Social Media : Influencing Electronic Word of Mouth / Anna Bianchi. by Series:
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London : Routledge, 2021Copyright date: ©2021
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .B53 2021.

28.
Managing customer relationships and building loyalty / Jochen Wirtz. by Series: Winning in service markets series ; 10
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : World Scientific, 2018
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W57 2018.

29.
ISO 9001 and lean : friends, not foes, for providing efficiency and customer value / Douglas Meyer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York, NY : Routledge, 2019Copyright date: ©2019
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: TS156.6 .M486 2019.

30.
Winning With Data : CRM and Analytics for the Business of Sports / Fiona Green. by
Edition: First edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; New York, NY : Routledge, Taylor & Francis Group, 2019
Availability: Items available for loan: UMK Kampus Kota (1)Call number: GV716 .G74 2019.

31.
PANDUAN UNTUK KEBERKESANAN: AMALAN YANG BERKESAN DAN TEKNIK PERADABAN = GUIDELINES FOR IMPACT : IMPRESSION MAKING PRACTICE AND COURTESY TECHNIQUES.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Kuala Lumpur: Sistem Penerbangan Malaysia, 1999Copyright date: ©1999
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .P36 1999.

32.
Customer relationship management / Micheal Cunningham J. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: England, Capstone Publishing Ltd. 2002
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5.C86 2002.

33.
Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ : John Wiley, 2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .K85 2006 OS.

34.
Electronic customer relationship management / Jerry F.Jermestad, Nicholas C. Romano by Series: Advances in management information systems
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi, India : Prentice-Hall, 2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .E44 2006 OS.

35.
Managing global accounts : nine critical factors for a world-class program / Noel Capon, Dave Potter, Fred Schindler. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Mason, Ohio : Thomson, c2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C365 2006 .

36.
Exploring Direct and Relationship Marketing by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E
Publication details: London, Thomson Learning 2004
Availability: Not available: UMK Kampus Kota: Damaged (1).

37.
Creating do-it-yourself customers:how great customer experiences build great companies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E
Publication details: Australia,Thomson 2005
Availability: Items available for loan: UMK Kampus Kota (1)Call number: TX335 .H552 2005.

38.
The firm of the future : a guide for accountants, lawyers, and other professional services / Paul Dunn, Ronald J. Baker. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E Publisher: Hoboken, N.J. ; [Great Britain] : John Wiley & Sons, Inc., c2003
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD1010 .D86 2003.

39.
Golden circle secrets:how to achieve consistent sales success through customer values & expectations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E
Publication details: John Wiley & Sons, USA 2005
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.4 .M53 2005.

40.
Outside innovation: how your customers will co-design your company's future by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E
Publication details: United States of America, Collins 2006
Availability: Items available for loan: UMK Kampus Jeli (1)Call number: HD45 .S413 2006. UMK Kampus Kota (1)Call number: HD45 .S413 2006.

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