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	21.	151 quick ideas to get new customers / Jerry R. Wilson. by Wilson, Jerry R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya : Advantage Quest Publications, 2007 Other title: One hundred fifty-one quick ideas to get new customers Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .W55 2007. Place hold
	22.	The shopper economy : the new way to achieve marketplace success by turning behavior into currency / Liz Crawford by Crawford, Liz Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.32 .C735 2012. Place hold
	23.	The hidden wealth of customers : realizing the untapped value of your most important asset / Bill Lee. by Lee, William G Material type: Text; Format: print Publication details: Boston, Mass. : Harvard Business Review Press, c2012 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .L43 2012. UMK Kampus Kota (1)Call number: HF5415.5 .L43 2012. Place hold
	24.	Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni. by Lencioni, Patrick, 1965- Material type: Text; Format: print Publication details: San Francisco, CA : b Jossey-Bass, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .L46 2010. Place hold
	25.	Brand advocates : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta. by Fuggetta, Rob Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .F84 2012. Place hold
	26.	What's the secret? : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2008 Other title: To providing a world-class customer experience Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .D55 2008. Place hold
	27.	Answering the ultimate question : how Net Promoter can transform your business / Laura L . Brooks, Richard Owen. by Brooks, Laura L, 1963- Owen, Richard, 1965- Material type: Text; Format: print Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B76 2009. Place hold
	28.	Game-based marketing : inspire customer loyalty through rewards, challenges, and contests / Gabe Zichermann and Joselin Linder. by Zichermann, Gabe, 1974- Linder, Joselin Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .Z53 2010. Place hold
	29.	Brand real : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent. by Vincent, Laurence Material type: Text; Format: print Publication details: New York : American Management Association, c2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1255 .V55 2012. Place hold
	30.	Customer loyalty : concept, context and character / Alok Kumar Rai and Medha Srivastava. by Rai, Alok Kumar Srivastava, Medha Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : McGraw Hill Education, 2014 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .A465 2014. Place hold
	31.	The wallet allocation rule : winning the battle for share / Timothy Keiningham, Lerzan Aksoy, Luke Williams with Alexander Buoye. by Keiningham, Timothy L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : Wiley, c2015 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .K45 2015. Place hold
	32.	Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / Andy Frawley. by Frawley, Andrew Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hooboken, New Jersey : Wiley, 2015 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .F72 2015. Place hold
	33.	No cover image available Logistics service quality and customer loyalty among sme manufacturing industry in East Coast of Malaysia / Nurhasifah Che Rameli ; supervisor : Dr. Mohd Nazri Zakaria by Nurhasifah Che Rameli [author ] Mohd Nazri Zakaria, Dr [degree supervisor] Universiti Malaysia Kelantan. Pusat Pengajian Siswazah Series: Koleksi tesis Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Producer: 2019 Other title: Tesis master Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .N87 2019 tes. Place hold
	34.	No cover image available MODELLING THE ANTECEDENTS OF CUSTOMER BEHAVIOURAL INTENTION IN THE CHILDCARE SERVICES INDUSTRY / NIK SYUHAILAH NIK HUSSIN; supervised by: Prof. Madya Dr. Safiek Mokhlis and Prof. Madya Dr. Hayatul Safrah Salleh. by Nik Syuhailah Nik Hussin [author. ] Hayatul Safrah Salleh, Prof. Madya Dr [degree supervisor. ] Safiek Mokhlis, Prof. Madya Dr [degree supervisor. ] Universiti Malaysia Terengganu. Faculty of Business, Economics and Social Development Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Producer: 2021 Availability: Not available: UMK Kampus Kota: In Transit (1).

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