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161.
Startupland : how three guys risked everything to turn an idea into a global business / Mikkel Svane, Carlye Adler. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ : Jossey-Bass, 2015
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: QA76.76.D47 S88 2015.

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162.
Salesforce service cloud for dummies / by Jon Paz and TJ Kelley. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ : For Dummies, 2015
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .P397 2015.

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163.
Focusing on your customer : expert solutions to everyday challenges. by Series: Pocket mentor series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Harvard Business Review Press, c2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .F63 2011.

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164.
The winning manager's playbook : 6 practices every manager needs to succeed / John Cioffi and Ken Willig. by
Material type: Text Text; Format: print
Publication details: Pompton Plains, NJ : The Career Press, Inc., c2013
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD31 .C56 2013.

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165.
Customer services : intermediate / authored and edited by 3G Elearning FZ LLC. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : 3G Elearning LLC, 2016
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .C878 2016, ...

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166.
No cover image available
Customer satisfaction : a case study in retail banking services of Hong Leong Bank / Mie Chiean a/p Bon Hin @ Yan Bon Hin; supervisor : Dr. Mohd Nazri bin Zakaria. by Series: Koleksi tesis
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kelantan : Universiti Malaysia Kelantan, 2016
Other title:
  • Tesis MBA
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .M54 2016 tes.

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167.
Managing knock your socks off service / Chip R. Bell and Ron Zemke. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM - American Management Association, 2013
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B436 2013.

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168.
Niche envy : marketing discrimination in the digital age / Joseph Turow. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge, Mass. : MIT Press, [2006]
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.32 .T95 2006 .

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169.
Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]Copyright date: ©2016
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .S74 2016.

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170.
No cover image available
Logistics service quality and customer loyalty among sme manufacturing industry in East Coast of Malaysia / Nurhasifah Che Rameli ; supervisor : Dr. Mohd Nazri Zakaria by Series: Koleksi tesis
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Producer: 2019
Other title:
  • Tesis master
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .N87 2019 tes.

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171.
Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences / Fabio Musso and Elena Druica, editors. by Series: Advances in Marketing, Customer Relationship Management, and E-services
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference, an imprint of IGI Global, [2020]
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5429. H36 2020.

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172.
Relationship management in banking : principles and practice / Steve Goulding and Richard Abley. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Kogan Page, 2019
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HG1616.C87 G68 2019.

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173.
Service failures and recovery in tourism hospitality : a practical manual / edited by Erdogan Koc. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017
Availability: Items available for loan: UMK Kampus Kota (1)Call number: G155.A1 S47 2017.

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