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141.
Exploring the Power of Electronic Word-of-Mouth in the Services Industry / Sandra Maria Correia Loureiro, Hans Ruediger Kaufmann. by Series: Advances in Marketing, Customer Relationship Management, and E-services (AMCRMES) Book Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : IGI Global, Business Science Reference, [2020]
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5827.95. E97 2020.

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142.
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Malaysia performance of the manufacturing and services sectors 2009 / Malaysian Industrial Development Authority (MIDA) by
Material type: Continuing resource Continuing resource; Format: print
Publication details: Kuala Lumpur : Malaysian Industrial Development Authority, [2009]
Availability: No items available.

143.
Managing service firms : the power of managerial marketing / Per Skalen. by Series: Routledge interpretive marketing research series ; 11.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Routledge, 2010
Availability: No items available.

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