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141.
Human resource development : adult learning and knowledge management / Brian L. Delahaye by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Milton, Qld. : John Wiley & Sons, 2005
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.M3 D45 2005. Not available: UMK Kampus Kota: Damaged (1).

142.
The accidental trainer : a reference manual for the small, part-time, or one-person training department / Nanette Miner by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : Pfeiffer, c2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.T7 M556 2006 OS.

143.
Evaluator competencies : standards for the practice of evaluation in organizations / Darlene F. Russ-Eft ... [et al.] ; foreword by Hallie Preskill. by
Edition: 1st ed.
Material type: Text Text; Format: print
Publication details: San Francisco : Jossey-Bass, c2008
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.T7 E894 2008 OS.

144.
Professional excellence : beyond technical competence / Alan P. Rossiter. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : Wiley, c2008
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD8038 .R68 2008. Not available: UMK Kampus Kota: Damaged (1).

145.
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens. by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons Inc., c2007
Other title:
  • One hundred and one ways to improve customer service
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .U44 2007. Not available: UMK Kampus Kota: Damaged (3).

146.
Employee management and customer service in the retail industry / Gary Heil, Chris Thomas. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : Wiley, c2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5429.26 .H45 2006. Not available: UMK Kampus Kota: Damaged (1).

147.
Raja Tun Mohar Raja Badiozaman : a gracious prince : the pride of the nation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur : Malaysian Humanitarian Foundation, [2006]
Availability: Items available for reference: UMK Kampus Bachok: Not for loan (2)Call number: DS597.215 .M68 R35 2006 REF, ...

148.
Coaching skills inventory (CSI) administrator's guide / Cindy Coe, Amy Zehnder and Dennis C. Kinlaw. by Series: Coaching for commitment
Material type: Text Text; Format: print
Publication details: San Francisco, Calif. : Chichester : Pfeiffer ; John Wiley [distributor], c2008
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.C53 C638 2008.

149.
Coaching leaders : guiding people who guide others / Daniel White ; foreword by Marshall Goldsmith. by
Edition: 1st ed.
Material type: Text Text; Format: print
Publication details: San Francisco : Jossey-Bass, c2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.C53 W48 2006 OS.

150.
How to design and deliver training for the new and emerging generations / Susan El-Shamy. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2004
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5549.5.T7 E423 2004, ...

151.
Improving on-the-job training : how to establish and operate a comprehensive OJT program / William J. Rothwell, H. C. Kazanas. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: San Francisco : Pfeiffer, c2004
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5549.5.T7 R658 2004 AV, ...

152.
The accidental technology trainer : a guide for libraries / Stephanie Gerding. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Medford, N.J. : Information Today, c2007
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z718.8 .G47 2007.

153.
Beyond transfer of training : engaging systems to improve performance / Mary L. Broad. by
Material type: Text Text; Format: print
Publication details: San Francisco : Pfeiffer, c2005
Availability: Not available: UMK Kampus Kota: Damaged (1).

154.
The ten-minute trainer : 150 ways to teach it quick and make it stick! / Sharon L. Bowman ; foreword by Dave Meier by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : Pfeiffer, 2005
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.T7 B619 2005.

155.
Managing assertively : how to improve your people skills / Madelyn Burley-Allen. by Series: A self-teaching guide
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: New York : Wiley, c1995
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549 .B89 1995 OS.

156.
Employee well-being support : a workplace resource / Andrew Kinder, Rick Hughes and Cary L. Cooper. by
Material type: Text Text; Format: print
Publication details: Chichester, England : John Wiley & Sons, c2008
Availability: Not available: UMK Kampus Kota: In Transit (1).

157.
Lessons in learning, e-learning, and training : perspectives and guidance for the enlightened trainer / Roger C. Schank. by
Material type: Text Text; Format: print
Publication details: San Francisco : Pfeiffer, c2005
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.T7 S336 2005. Not available: UMK Kampus Kota: Damaged (1).

158.
The manager as coach / Jerry W. Gilley & Ann Gilley. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Westport, Conn. : Praeger Publishers, 2007
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.C53 G55 2007.

159.
Michael Allen's guide to e-learning : building interactive, fun, and effective learning programs for any company / Michael W. Allen. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : John Wiley, c2003
Availability: Items available for loan: UMK Kampus Jeli (1)Call number: HF5549.5.T7 A45 2003 OS.

160.
Learning construction Spanglish : a beginner's guide to Spanish on-the-job / Terry Eddy, Alberto Herrera. by
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill, c2005
Availability: Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: PC4120.C64 E33 2005 REF.

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