Results of search for 'ccl=su:"Customer services"'

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	121.	Design like Apple : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, 2012 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HD9696.2.U64 A673 2012. Place hold
	122.	People love you : the real secret to delivering legendary customer experiences / Jeb Blount. by Blount, Jeb Material type: Text; Format: print Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B56 2013. Place hold
	123.	@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques / Frank Eliason. by Eliason, Frank, 1972- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2012 Other title: At your service. Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .E57 2012. Place hold
	124.	Measure what matters : online tools for understanding customers, social media, engagement, and key relationships/ Katie Delahaye Paine ; William T. Paarlberg, editor. by Delahaye Paine, Katie, 1952- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .D45 2011. Not available: UMK Kampus Kota: Damaged (1). Place hold
	125.	Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand / Kelly McDonald. by McDonald, Kelly, 1961- Material type: Text; Format: print Publication details: New York : John Wiley & Sons, Inc., [2013] Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .M184 2013. Place hold
	126.	What's the future of business? : changing the way businesses create experiences / Brian Solis. by Solis, Brian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2013 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .S622 2013. Place hold
	127.	No thanks, I'm just looking : sales techniques for turning shoppers into buyers / Harry J. Friedman. by Friedman, Harry J Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, 2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.25 .F75 2012. Place hold
	128.	Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and SeaÌn Meehan. by Barwise, Patrick Meehan, SeaÌn Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Jossey-Bass/Wiley, 2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B375 2011. Place hold
	129.	The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry / Robert Spector, Patrick McCarthy. by Spector, Robert, 1947- McCarthy, Patrick D Edition: 2nd ed. Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S64 2012. Place hold
	130.	Super agent : real estate success at the highest level / Joseph & JoAnn Callaway. by Callaway, Joseph, 1943- Callaway, JoAnn, 1944- Material type: Text; Format: print Publication details: Hoboken : Wiley, [2014] Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD278. .C355 2014. Place hold
	131.	What's the secret? : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2008 Other title: To providing a world-class customer experience Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .D55 2008. Place hold
	132.	Selling luxury : connect with affluent customers, create an atmosphere of beauty and impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands / Robin Lent and Genevieve Tour. by Lent, Robin Tour, Genevieve Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .L455 2009. Place hold
	133.	Clients first : the two word miracle / Joseph Callaway, JoAnn Callaway. by Callaway, Joseph, 1943- Callaway, JoAnn, 1944- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2013 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C355 2013. Place hold
	134.	The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael Wiersema, Frederik D. (Frederik Derk) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1995 Availability: Not available: UMK Kampus Kota: Damaged (1).
	135.	Customers mean business : six steps to building relationships that last / James A. Unruh. by Unruh, James A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass : Addison-Wesley, 1996 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .U57 1996. Place hold
	136.	The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2003 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD53 .C493 2003. Place hold
	137.	The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell. by Cockerell, Lee Material type: Text; Format: print Publication details: New York : Crown Business, [2013] Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C583 2013. Place hold
	138.	How to say it : creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service / Jack Griffin. by Griffin, Jack Series: How to say it series Material type: Text; Format: print Publication details: New York : Prentice Hall Press, 2013 Availability: Not available: UMK Kampus Kota: Damaged (1).
	139.	The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by Dasu, Sriram Chase, Richard B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, [2013] Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .D175 2013. UMK Kampus Kota (2)Call number: HF5415.5 .D175 2013, ... Place hold
	140.	The experience economy / B. Joseph Pine II, James H. Gilmore. by Pine, B. Joseph Gilmore, James H, 1959- Edition: Updated ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, c2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.15 .P56 2011. Place hold

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