Results of search for 'ccl=su:"Customer relations "'

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	101.	E-business in the 21st century : realities, challenges, and outlook / Jun Xu, Mohammed Quaddus. by Xu, Jun Mohammed Quaddus Series: Intelligent information systems ; v. 2 Material type: Text; Format: print Publication details: Hackensack, NJ : World Scientific, c2010 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5548.32 .X8 2010, ... Place hold
	102.	Lead with your customer : transforming culture and brand into world-class excellence / Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell. by Jones, Mark David Cockerell, Lee Kober, J. Jeff Material type: Text; Format: print Publication details: Alexandria, Va. : ASTD Press, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .J66 2010 OS. Place hold
	103.	Social media marketing : game theory and the emergence of collaboration / Eric Anderson. by Anderson, Eric Material type: Text; Format: print Publication details: Heidelberg ; New York : Springer, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .A53 2010 OS. Place hold
	104.	Relationship marketing : a consumer experience approach / Steve Baron, Tony Conway, Gary Warnaby. by Baron, Steve Conway, Tony Warnaby, Gary Series: Advanced marketing series (Los Angeles, Calif.) Material type: Text; Format: print Publication details: London ; Thousan Oaks, Calif. : SAGE, 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .B376 2010 OS. Place hold
	105.	Reputation transfer to enter new B-to-B markets : measuring and modelling approaches / Christine Falkenreck. by Falkenreck, Christine Series: Contributions to management science Material type: Text; Format: print Publication details: Heidelberg : Physica-Verlag, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .F35 2010 OS. Place hold
	106.	The relationship marketer : rethinking strategic relationship marketing / by Soren Hougaard, Mogens Bjerre. by Hougaard, Søren [, author.] Bjerre, Mogens, 1959- [author.] Edition: 2nd edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Berlin : Springer, c2009Copyright date: ©2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .H68 2009 . Place hold
	107.	Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. by Piercy, Nigel [author.] Lane, Nikala [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; New York : Oxford University Press, 2009Copyright date: ©2009 Availability: Not available: UMK Kampus Kota: Damaged (1).
	108.	Customer genius : becoming a customer-centric business / Peter Fisk. by Fisk, Peter (Peter Robert) Material type: Text; Format: print Publication details: Chichester, UK ; Hoboken, NJ : Capstone, 2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .F567 2009 OS, ... Place hold
	109.	Essential tools for operations management : tools, models and approaches for managers and consultants / by Simon A. Burtonshaw-Gunn. by Burtonshaw-Gunn, Simon A Material type: Text; Format: print Publication details: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD 31 .B87 2010 OS. Place hold
	110.	Managing customers through economic cycles / John McKean. by McKean, John, 1956- Material type: Text; Format: print Publication details: Chichester, West Sussex : John Wiley & Sons, 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .M35 2010 OS. Place hold
	111.	Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry / Marc R. Benioff, Carlye Adler. by Benioff, Marc R, 1964- Adler, Carlye Material type: Text; Format: print Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B443 2009 OS. Place hold
	112.	Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch. by Snow, Dennis Yanovitch, Teri Edition: 2nd ed., updated and expanded. Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S66 2010 OS. Place hold
	113.	Return on customer : creating maximum value from your scarcest resource / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha, 1952- Material type: Text; Format: print Publication details: Singapore : Marshall Cavendish Business, c2005 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.527 .P47 2005 OS, ... Place hold
	114.	Harvard business review on customer relationship management. by Harvard Business School. Press Series: A Harvard business review paperback Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001 Other title: Customer relationship management Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5414.5 .H37 2001 OS. Place hold
	115.	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G743 2010 OS. Place hold
	116.	Customer relationship management / Kristin Anderson, Carol Kerr. by Anderson, Kristin, 1962- Kerr, Carol Series: Briefcase books series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .A528 2002 OS. Place hold
	117.	eMarketing strategies for the complex sale / Ardath Albee. by Albee, Ardath Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .A413 2010 OS. Place hold
	118.	Auditing social media : a governance and risk guide / Peter R. Scott, J. Mike Jacka. by Scott, Peter R, 1964- Jacka, J. Mike Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .S394 2011 OS. Place hold
	119.	Customer knowledge management : improving customer relationship through knowledge application / Silvio Wilde. by Wilde, Silvio Material type: Text; Format: print ; Literary form: Not fiction Publication details: Heidelberg ; New York : Springer, c2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W576 2011 OS. Not available: UMK Kampus Kota: Damaged (2). Place hold
	120.	Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don Rogers, Martha, 1952- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley, 2011 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .P458 2011, ... Not available: UMK Kampus Kota: Damaged (2). Place hold

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