Business process management :  theory and applications / 
Michael Glykas (Ed.) 
 - Heidelberg :  Springer,  2013. 
 - xxiv, 456 p. ;  25 cm. 
 - Studies in Computational Intelligence,  444.  1860-949X ; .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9783642284083 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Data processing.<br/>Management information systems.<br/>Workflow--Management.