TY  - BOOK
AU  - Norshahrizan Nordin,
AU  - Razli Che Razak,
ED  - Universiti Malaysia Kelantan.
TI  - DEVELOPMENT OF KANO MODEL AND QUALITY FUNCTION DEPLOYMENT INTEGRATION TO ASSESS CUSTOMER SATISFACTION AND DISSATISFACTION OF SERVICE AT LOCAL PUBLIC HOSPITAL
PY  - 2015///
KW  - Customer satisfaction
KW  - Customer services
KW  - Libraries
KW  - Special collections
KW  - Dissertation, Academic.
KW  - Services industries
KW  - Evaluation
N1  - Thesis Collections; Thesis PhD; Bibliography : pages 324-365
ER  -