DEVELOPMENT OF KANO MODEL AND QUALITY FUNCTION DEPLOYMENT INTEGRATION TO ASSESS CUSTOMER SATISFACTION AND DISSATISFACTION OF SERVICE AT LOCAL PUBLIC HOSPITAL - Norshahrizan Nordin; Razli Che Razak, Prof. Dr.; Universiti Malaysia Kelantan. Pusat Pengajian Siswazah (2015)
Thesis Collections.
Thesis PhD.
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Keywords: Customer satisfaction; Customer services; Libraries -- Special collections -- Dissertation, Academic; Services industries -- Evaluation