Norshahrizan Nordin, <br/><br/>
DEVELOPMENT OF KANO MODEL AND QUALITY FUNCTION DEPLOYMENT INTEGRATION TO ASSESS CUSTOMER SATISFACTION AND DISSATISFACTION OF SERVICE AT LOCAL PUBLIC HOSPITAL / 
NORSHAHRIZAN NORDIN; supervised by: Prof. Dr. Razli Che Razak. 
 - xxix, 451 pages:   colour illustrations ;  30 cm +  1 computer disc 
<br/><br/> Thesis Collections.  Thesis PhD. 
<br/><br/>Bibliography : pages 324-365. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction.<br/>Customer services.<br/>Libraries--Special collections--Dissertation, Academic.  <br/>Services industries--Evaluation.