Paz, Jon. <br/><br/>
Salesforce service cloud for dummies / 
by Jon Paz and TJ Kelley. 
 - Hoboken, NJ :  For Dummies,  2015. 
 - xii, 364 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781119010685 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service cloud.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cloud computing.<br/>Customer services.