TY - BOOK AU - Holden,Nigel AU - Burgess,Matt TI - Japanese-led companies: understanding how to make them your customers T2 - Quality in action SN - 9780077078171 PY - 1994/// CY - London, New York PB - McGraw-Hill KW - Consumer behavior KW - Japan KW - Corporate culture KW - Corporations, Japanese KW - Management KW - Export marketing KW - Great Britain KW - Commerce N1 - Includes bibliographical references (p. 213-223) and index ER -