Quality management :  a new era / 
edited by Jimmy Chan, Reggie Kwan, Eric Wong. 
 - Singapore ;  Hackensack, N.J. :  World Scientific,  2005. 
 - viii, 204 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9789812562890 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six sigma (Quality control standard)--Congresses.<br/>Total quality management--Congresses.