TY - BOOK AU - Babicka,Liam AU - Barenberg,Wout TI - Encyclopedia of effective sales automation and customer relationship managements SN - 9781680942262 PY - 2015/// CY - New York PB - Arcler Press LLC KW - Marketing KW - Encyclopedias N1 - Includes bibliographical references and index; v.1. CRM automation -- v.2. Sales force automation & CRM -- v.3. Customer retention ER -