TY  - BOOK
AU  - Berenbaum,Diane
AU  - Larkin,Tom
TI  - How to talk to customers: create a great impression every time with MAGIC 
SN  - 9780787987527
PY  - 2007///
CY  - San Francisco, Calif., Chichester
PB  - Jossey-Bass, John Wiley [distributor]
KW  - Customer relations
KW  - Interpersonal relations
N1  - Includes bibliographical references
ER  -