TY - BOOK AU - Grönroos,Christian AU - Sheth,Jagdish N. TI - Legends in marketing SN - 9788132110026 PY - 2013/// CY - Thousand Oaks PB - Sage Publications KW - Grönroos, Christian, KW - Grönroos, Christian KW - Communication in marketing KW - Marketing research KW - Marketing N1 - Includes bibliographical references; v. 1. Service marketing / editor, Raymond P. Fisk -- v. 2. Service management / editor, Bo Edvardsson -- v. 3. Service logic / editor, Tore Strandvik -- v. 4. Service quality / editor, Lawrence A. Crosby -- v. 5. Relationship marketing / editor, David Ballantyne -- v. 6. Marketing theory / editor, Roderick P. Brodie -- v. 7. Marketing communication / editor, Donald E. Schultz -- v. 8. Internal marketing, research approach, and other works / editor, Lars-Johan Lindqvist ER -