TY  - BOOK
AU  - Fleming,Carol A.
TI  - It's the way you say it: becoming articulate, well-spoken, and clear 
T2  - A BK Life book
SN  - 9781609947439
PY  - 2013///]
CY  - San Francisco
PB  - Berrett-Koehler Publishers, Inc.
KW  - Oral communication
N1  - Includes bibliographical references (p.229-230) and index
ER  -