Kaplan, Robert S. <br/><br/>
The balanced scorecard :  translating strategy into action / 
Robert S. Kaplan, David P. Norton. 
 - Boston, Mass. :  Harvard Business School Press,  c1996. 
 - xi, 322 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0875846513 9780875846514 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial productivity--Measurement.<br/>Organizational effectiveness--Evaluation.<br/>Strategic planning.