TY  - BOOK
AU  - Weick,Karl E
AU  - Sutcliffe,Kathleen M.
TI  - Managing the unexpected: resilient performance in an age of uncertainty 
SN  - 9780787996499 (cloth)
PY  - 2007///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Crisis management
KW  - Industrial management
KW  - Leadership
N1  - Includes bibliographical references (p. 161-185) and index
ER  -