Lowenstein, Michael W.,  1942- <br/><br/>
Customers inside, customers outside :  designing and succeeding with enterprise customer-centricity concepts, practices, and applications / 
Michael W. Lowenstein. 
 - New York, NY :  Business Expert Press,  2014. 
 - xxi, 129 p. :  ill. ;  23 cm. 
 - Marketing strategy collection,  2150-9654 .
<br/><br/>Includes bibliographical references (p.125-126) and index 
<br/><br/><label>ISBN: </label>9781606498965 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Relationship marketing.