Dalgic, Tevfik,

Customer-oriented marketing strategy : theory and practice / Tevfik Dalgic and Tulay Yeniceri. - xii, 160 pages : illustrations ; 23 cm. - Marketing Strategy Collection, 2150-9654 .

Includes bibliographical references (pages 147-156) and index.

9781606495209


Consumer satisfaction.
Customer relations.
Marketing.
Marketing--Management.
Relationship marketing.