Dalgic, Tevfik,
Customer-oriented marketing strategy : theory and practice /
Tevfik Dalgic and Tulay Yeniceri.
- xii, 160 pages : illustrations ; 23 cm.
- Marketing Strategy Collection, 2150-9654 .
Includes bibliographical references (pages 147-156) and index.
9781606495209
Consumer satisfaction.
Customer relations.
Marketing.
Marketing--Management.
Relationship marketing.