TY  - BOOK
AU  - Kouzes,James M.
AU  - Posner,Barry Z.
TI  - Credibility: how leaders gain and lose it, why people demand it 
SN  - 9780470651711
PY  - 2011///
CY  - San Francisco, Calif.
PB  - Jossey-Bass
KW  - Executive ability
KW  - Interpersonal relations
KW  - Leadership
N1  - "All new and revised"--Jacket; Includes bibliographical references and index
ER  -