Woodburn, Diana. Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson. - Chichester, West Sussex : Wiley, 2014. - xiii, 634 p. : ill. ; 25 cm. Includes bibliographical references (p. 555-604) and index ISBN: 9781118509081 Subjects--Topical Terms: Customer relations.Marketing--Key accounts.Sales management.Selling--Key accounts.