TY  - BOOK
AU  - Kouzes,James M.
AU  - Posner,Barry Z.
TI  - The encouraging the heart workshop
T2  - The Jossey-Bass business & management series
SN  - 0470876832 (pbk.)
PY  - 2011///
CY  - San Francisco, Calif., Chichester
PB  - Jossey-Bass, John Wiley [distributor]
KW  - Employee motivation
KW  - Executive ability
KW  - Incentives in industry
KW  - Interpersonal relations
KW  - Leadership
KW  - Performance awards
N1  - Includes bibliographical references and index
ER  -