Smith, Mari,  1966- <br/><br/>
The new relationship marketing :  how to build a large, loyal, profitable network using the social Web / 
Mari Smith. 
 - Hoboken, N.J. :  John Wiley & Sons,  c2011. 
 - xxxiii, 238 p. :  ill. ;  23 cm. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781118063064 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Relationship marketing.<br/>Social networks.