TY  - BOOK
AU  - Chism,Marlene
TI  - Stop workplace drama: train your team to have no excuses, no complaints, and no regrets 
SN  - 9780470885734 (hbk.)
PY  - 2011///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Conflict management
KW  - Interpersonal relations
KW  - Organizational behavior
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. 213-216) and index
ER  -