Chism, Marlene. <br/><br/>
Stop workplace drama :  train your team to have no excuses, no complaints, and no regrets / 
Marlene Chism. 
 - Hoboken, N.J. :  Wiley,  c2011. 
 - ix, 229 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 213-216) and index 
<br/><br/><label>ISBN: </label>9780470885734 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Organizational behavior.<br/>Teams in the workplace.